Exchanges:

• In-store or online purchases can be exchanged within 30 days with the original receipt.
• Products must be unused and have intact price tags.
• Staff will verify items for exchange based on purchase price.

Online Order Exchanges:

• For defective online orders, email customer support within 30 days with pictures.
• A verification call will confirm the exchange.
• TCS/Call Courier will collect defective items upon verification.
• A coupon for the same value will be issued for online shopping (7 business days).

Return Option:

• You can return online orders by taking them to any TCS/Call Courier store (call for pickup).
• We'll cover the pickup cost.
• You'll receive a coupon for the original purchase price, valid for online shopping after 15 days (subject to expiry).

Non-Exchangeable Items:

• Sale items are not exchangeable.

Refunds:

• Cash refunds are not offered.

Order Cancellation:

• Orders can be cancelled before processing.
• Shipped orders follow our exchange policy.
• We reserve the right to cancel orders due to stock issues, pricing errors, or declined payments.

Additional Notes:

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• Out-of-stock items may be a reason for order cancellation.