Security
We prioritize the protection of your personal information. We employ robust security measures, including physical safeguards, technical tools, and organizational controls, to prevent unauthorized access, disclosure, or misuse. Our online security protocols feature encryption, authentication, and firewalls to safeguard your data.
Returns, Refunds, Cancellations, and Exchanges
To initiate a return/replacement:
- Submit a request within 7 days for incorrect or expired items, or within 2 days for damaged or missing items.
- Allow 2 business days for review.
- We'll arrange pickup or provide self-shipping instructions.
- Upon receipt, we'll verify the issue and process a replacement or refund.
Eligible returns/replacements:
- Incorrect or expired products
- Damaged or missing items
Ineligible returns/replacements:
- Opened, used, or altered products
- Missing original packaging
- Requests submitted after the specified timeframes
Return process:
- We'll arrange pickup within 5-7 business days.
- Our quality control team will inspect the item.
- If eligible, a refund will be processed.